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Products showing Offline

osiris1029
Community Member

I have several Nest Audio speakers in groups. I've been having major issues with my Nest Wi-Fi router and points showing a majority of my Google Nest products as offline.

Kevin Charles Williams
3 REPLIES 3

virnab
Community Specialist
Community Specialist

Hi ,

 

We appreciate your patience with this. We resolved an issue impacting some Google Nest devices. If you're still experiencing issues, let us know by replying to this post.

 

Best regards,

Virna

Morning Virnab, yes pretty much of my aftermarket Smart Bulbs & Nest products continually are showing offline.  Even though my Google Assistant says they they are turned on, they just don't respond my turning on.  I need to go manually turn them on in the App. 

Kevin Charles Williams

GabrielaG
Community Specialist
Community Specialist

Hi @osiris1029,

 

Thanks for getting back to me. I appreciate you keeping me in the loop regarding the problem with your devices in the Google Home app.

I'm forwarding this to our team, and we'll be sure to share an update as soon as we have one.

Thanks for your patience.

 

Regards,

Gabriela