Program changed

[Chic]

Hello I can't remember the word that let's Google know something has changed.

On my bedtime routine the ocean wave sounds are supposed to stop automatically, wakes me up 2/4am until I tell it to stop. 

Mine worked fine for years but stopped last week and I can't remember what word tells Google that something is wrong, any help? 

[JillG]

Hi @Chic 

You can try and re do that bedtime routine. Just remove or change the sound then add it back. See if that help. Also, clear the Google Home app's caches on your phone.

If you want to send feedback to Google  -you can just say Okay Google Share Feedback then record your message about what needs to be fixed.

[Azarco]

Hey there,

Thanks for the help, JillG!

Chic, sleep sounds ( Ocean, Nature, Thunderstorm, etc.) in the bedtime routine plays for one hour if not turned off. Try editing your bedtime routine and use different sleep sound to see if you'll get the same result. Also, try the suggested steps by JillG above.

Let us know how it goes.

Best,

Alex

[Chic]

I deleted the system program after clearing cache and that command and re inserted it which didn't work so I made a long command "play ocean waves sounds for 45 minutes" this works with one drawback I can't select other sounds easily

Thanks Chic

[Chic]

I tried all suggestions with no results so I deleted the sleep option and tried

"Play ocean waves sounds for 45 minutes"  minutes" 

[Azarco]

Hey Chic,

To confirm, are you able to set a sleep timer now? If the issue persists, try resetting your speaker to see if that works.

Thanks,

Alex

[Azarco]

Hi Chic,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Princesss]

Hi Chic,

Thanks for the update. Could you please provide the cast firmware version of your Google Nest speakers?

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[Chic]

Princess 

The firmware number is

1.56.309385

Thanks

Chic

[Princesss]

Hi Chic,

Thanks for the additional info.

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Chic]

Princess

I smitted the form 

Thanks for the help

Chic

[Princesss]

Hi Chic,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[Chic]

Alex.        

I deleted the system program after clearing cache and that command and re inserted it which didn't work so I made a long command "play ocean waves sounds for 45 minutes" this works with one drawback I can't select other sounds easily

Thanks Chic