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Random popping sounds when playing music

npower
Community Member

Issue: Random loud popping noises when playing music. Popping sounds happen every few minutes and are sometimes louder than the music itself.

Is there going to be a software fix for this soon Google? I have already rebooted the speakers and performed factory resets but it still happens on each of the 4 speakers I have in my house.

It's been happening for nearly a year and no solution yet. 

 

 

2 REPLIES 2

Biggsyboi
Bronze
Bronze

I have this issue too but, it's slightly different. It only happens on my 2 x Nest Audios, which are the only speakers in my home that are paired left and right. The other speakers: Nest Mini, Home Mini, Home Max, don't do the popping noise. It also only really happens to me when either skipping to the next track or seeking within a track. It can be very loud.

Princesss
Community Specialist
Community Specialist

Hello folks,

 

Thanks for reaching out.

 

We're sorry to hear that you're experiencing this with your Google Nest speakers. Could someone send a short video clip showing the exact behavior of your speakers so we can check on it further? Also, kindly provide the cast firmware version of your speakers?

 

Check the firmware version of your speaker or display

To check which firmware version you're on, follow these steps:

  1. Open the Google Home app Google Home app.
  2. Tap your device's tile.
  3. Tap Settings and then Device information.
  4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Check the version on your Nest display

  1.  Swipe up from the bottom of the display screen.
  2. Tap Settings and then About device. You should find your "Cast firmware version."
    • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Looking forward to your response.

 

Best,

Princess