Google Home won't turn on

[Rikademus]

I’m having the same issue, came here to see if anyone had the same issue. Guess I won’t reset it! Following this thread, hope you get yours working again. How old is it (mine is about 5 years old)?

[jenniffert]

Hi @Rikademus,

Thanks for reaching out here in the community! I understand that you are also experiencing issues with your five-year-old Google Home device, which is not turning on. I'd be happy to help with this!

To better assist you with the accurate information, I'd like to ask the following:

• What is the specific model and generation of your Google Home device? Here’s a helpful article about how to identify the model of your device.
• When did the issue begin?
• Is the device plugged directly into a wall outlet or surge protector?
• Are other devices able to receive power from the same outlet?
• Is the official power adapter that came with the Google Home device being used?
• Was there any type of electrical outage around the time the issue began?

As a workaround, try plugging the speaker into a different wall outlet.

Keep me posted.

Best regards,

Jenniffer