Speaker not working

[BluesmanV690]

From my experience this Nest Speaker well it's the biggest you know what,   I received a new router this pile of you know what just will not connect , I have done everything possible ,and I   have an IT background , from resetting the device rebooting the router reinstalling the Home App it will not connect , it's a hockey puck now ,  this is always a problem with Nest Speakers ,  the problem with inability to clear the cache or settings , normally when you reset a device it returns to it's original default settings from  the factory  thus it should allow to reconnect , normal devices would or should ask you for new router pass key , not the Nest that's where it fails   , speaker sounded   okay  when it worked , I have tried everything and anything just not worth stress anymore ,  its not bad product but the way it was configured internal as mentioned  the developers and Google certainly dropped the ball or hockey puck on this 😁  funny being an IT person you hate being defeated by Technology but I ran out of ideas white towel is slowly being picked up and waved 🤣

[sicsacol]

Hi @BluesmanV690,

Thanks for reaching out to the community forum. I'm sorry to hear you're having difficulty connecting your Nest Speaker to your network after getting a new router. I understand this can be frustrating, especially since you've already tried multiple troubleshooting steps with no success. I appreciate the detailed information you've shared and your cooperation in trying to resolve this. No worries, I'd be more than glad to assist you To better support, I have some questions with you:

• What type of Nest Speaker do you have? Please visit the following article to check the model: Google Nest speakers and displays.
• When you try to connect your Nest Speaker, are you getting an error message?
• How far is your Nest Speaker from your router?

Please let me know the answer to these questions.

Cheers,
Jonathan