Refuses to connect to wifi

[Stacy22]

Brand new nest mini and literally won’t connect to the wifi. I have two others and they worked perfectly at the new home. 3rd is brand new and won’t connect even though it’s found in the up-to-date, current Google home app. 

[Princesss]

Hi Stacy22,

Thanks for reaching out.

Sorry to hear about this. Let's go ahead and sort this thing out by answering these questions:

• How far is the Google Nest Mini from your router?
• Are you getting any prompts upon attempting to set it up? If yes, what is the exact prompt?
• Have you already tried rebooting your router by unplugging it from the power source for a few minutes?

Let's go ahead and try first to reboot your router and try setting up again. Let's make sure that when we set it up, it is within 10-15 feet frem the router.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi Stacy22,

Chiming in to check if you have tried the steps posted on the previous thread? Let us know if you have additional question by updating this, otherwise we'll be locking the thread.

Best,

Princess

[Mlabrador]

Hi Stacy22, 

Chiming in — Just checking in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.



Best, 
Nikki