Hi there,
Thanks for reaching out to the community! I understand your Google Nest Hub Max answers all your questions with “I don't know” but directs you to a screen that no longer provides much in answers and is replying weirdly all of a sudden. I know how frustrating it is when your Google Nest Hub Max doesn't work as expected. I'm here to help! To gather some more details, I'd like to ask the following questions:
- How long did the device work as intended before experiencing this symptom?
- When was the device purchased?
- How often does the problem occur?
- What was the command or question?
- Does the speaker or display answer in different language?
Let me know if you have any additional information; it’ll be helpful.
Best regards,
Juan
