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Resetare nest hub max

adymro
Community Member

Am eliminat dispozitivul din Google home și nu pot să-l adaug din nou pentru că îmi cere să fac resetarea din fabrica

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi adymro,

 

I'm sorry to hear that you had to go through a factory reset to reconnect your Nest Hub Max. It is very important that we do it especially if there are changes on your Wi-Fi or if you've moved location or in this case, removed from the Google Home app. A few questions: why do you have to remove your Nest Hub Max from the Google Home app? Are there changes done to your Wi-Fi or your account or address?

 

Doing the factory reset will revert your Nest Hub Max to its default and original settings, please follow the steps below to avoid slight complications when setting it back up.

 

  1. Save any important footage from your device's video history.
  2. Remove your Nest Hub Max from the Google Home app.
  3. On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting.

 

Keep me posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello there adymro,

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

 

Cheers,

Dan