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Hundreds of emails after connecting to Nest Hub Max...

JR66
Community Member

When I connected to my Nest Hub Max I have started receiving hundreds of emails telling me I have just connected, how can I stop them? I have tried everything I know.

2 REPLIES 2

MplsCustomer
Bronze
Bronze

@JR66 

That should not happen. Try rebooting it, either from within the Google Home app or by unplugging it briefly and plugging it back in. If that doesn't work, try removing it from the Google Home app, doing a factory reset, and then re-install it:

https://support.google.com/googlenest/answer/7073477?hl=en

If that doesn't resolve it, you may need to contact Support (https://support.google.com/googlenest/gethelp) about a defective unit.

Dan_A
Community Specialist
Community Specialist

Hi JR66,

 

That certainly hasn't been easy for you ― let's check it out. A few questions: is this the first time setting up your Nest Hub Max? What emails are you receiving and on what app? Are they random or specific? Have you tried the steps above provided by MplsCustomer? How was it?

 

By the way, please avoid posting any email information here which may include your personal information.

 

It would help a lot if you could do a sequential reboot first: 

 

  1. Unplug the power cord of your router followed by your Nest Hub Max.
  2. Plug them back in after 3 minutes tops.
  3. Restarting your phone might also help.

 

Tell us how it goes.

 

Kind regards,

Dan