Routines don't run

[TenleyH]

I have several routines set to make announcements on my Google Home/Nest speakers. I will regularly get an error message, something along the lines of there was an error with my routine and to check the account the routine is on or change which account the device is signed in to. These routines are all Household routines and sometimes they work fine, other times they give this spoken error. I do not change anything (in the routine or on the devices) in between working and not working, it's been happening almost every time the routine runs recently. Some are set to run on one device, others on multiple devices

[catheryn]

Hi @TenleyH!

Thanks for reaching out to the community. I apologize for any inconvenience caused by your device's routines.

I understand that this issue occurs almost every time you run the routines. To help me isolate the problem and provide the best solution, please answer a few questions:

• Is the device powered on?
• Is the device successfully connected to a Wi-Fi network?
• Is the Google account used to set up the device the same one associated with the routines?
• What specifically is incorrect during the Routine briefing?
• Have there been any recent changes to the Google Assistant settings for the primary Google account linked to the device?

Once I have this information, I'll be able to guide you through the steps needed to resolve the issue.

Thanks,

 Catheryn.

[TenleyH]

Is the device powered on? Yes, it wouldn't be speaking to me if it wasn't

Is the device successfully connected to a Wi-Fi network? Yes

Is the Google account used to set up the device the same one associated with the routines? Yes, the routines sometimes work fine, sometimes don't

What specifically is incorrect during the Routine briefing? The Nest/Home device is announcing something along the lines of "there was an error with your routine please check the account the routine is on or change which account the device is signed in to" this is a household routine and the devices are definitely part of the household

Have there been any recent changes to the Google Assistant settings for the primary Google account linked to the device? No

Here is a screenshot of one routine. There is a second set up the same way just different time and message

 

[luciaaa]

Hi, @TenleyH,

Thank you so much for your response and for all the information provided. I really appreciate your effort. I'm happy to assist you further.

To provide you with better assistance, please let me know in which region you are located.

In the meantime, let's try these steps:

1. Delete the current routine.
2. Create a new routine with different names.
3. Associate the new routine to a single Google Nest speaker or display.

For detailed instructions, please refer to this article: Create and manage routines for Google Home automations. 

Please let me know if these steps work.

Best regards, 

Ana