'Routines' is still not showing in the app

[Koen]

The app doesnt show a 'routines' button.

We have the latest version of the app. We have iOS. We have Google Home. We're in The Netherlands..

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help. 

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

I look forward to hearing from you.

Best regards, 
​​​​​​​Garrett DS
 

[Koen]

Hi,

There used to be a way to see up the 'routines' on my google home system.

I'm in The Netherlands and have all the latest firmware/ios updates. 

When I look at tutorials on how to change routines, people will have a button on their screen. I think these people are usually Americans. We don't have that button.

I used to be able to bypass this issue by giving google the voice command "Hey google, change my routines". Subsequently, Google would send me a messaged link in my Google Home App with a button to change my routines. Lately however Google stopped responding to that question.

[Koen]

By the way, I saw on the internet that there were a lot of other people also having this issue. No solution was presented, people were quite pissed off.

[GarrettDS]

Hey there, 

Sorry to hear about the issues that you're still having with Routines. This may be due to your location not being supported. I'm happy to take this feedback and pass it forward to our engineering team as we are always looking to improve our products and services. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 
Just wanted to see if you saw our response. Please let us know if you have any other questions or concerns.

Best regards, 
Garrett DS

[Koen]

Thanks but the system here is very buggy. Probably going to switch soon to Apple or Amazon. Thanks for your replies and have a great work day 

[GarrettDS]

Hey folks, 
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 
Garrett DS