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Same as many others, google home not understanding basic commands

wycitox
Community Member

‎05-17-2024 02:45 PM

Hi,

I have invested in Google homes all over my house, including 2 Google home max, 6 devices in total.

As of the past wew months, my devices started having all kinds of issues:

1) wont respond to simple commands such as "stop playback", or "turn off light".

2) stops music randomly

3) plays music in wrong device

4) paired google home max cannot see the speaker pair

5) looses wifi connection ( have a very robust wifi setup with several mikrotik AP)

I understand Google's dilema about cost, but there has to be a middle ground for this, I invested a lot of $$ buying devices to make my life easier, but instead is consuming a lot of my time trying to troubleshoot or say my commands several times, this is not acceptable.

Either REFUND me for all my devices or get it right, I would be even willing to pay a monthly fee as I do for my extra storage to have a higher tier googleAssistnat or Gemini into my devices,but please DO SOMETHING.

Thanks!

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1 REPLY 1

pereztzum
Bronze
Bronze

‎05-20-2024 05:11 PM

Hi @wycitox,

 

I understand your frustration with your Google Home devices not functioning as expected. It's definitely not ideal when the technology you rely on becomes a source of trouble. I appreciate you taking the time to explain the issues you're experiencing, and I apologize for the inconvenience.

Let's see what we can do to get things working smoothly again. Here are some steps that might help:

Troubleshooting:

  1. Basic Checks: First, let's run through some basic troubleshooting steps. Have you tried restarting your Google Home devices and your Wi-Fi router? Sometimes a simple reboot can clear up glitches.
  2. Check for software updates: Make sure your Google Home devices and the Google Home app are running the latest software. Updates often include bug fixes and performance improvements.
  3. Check Microphone Placement: Ensure there are no obstructions near the microphones on your Google Home devices. This can impact their ability to hear your commands clearly.
  4. Review Wi-Fi Connection: Double-check that your Wi-Fi network is stable and functioning correctly. Consider using a different Wi-Fi band (2.4 GHz or 5 GHz) if interference is a concern.
  5. Re-train your Voice Match: This can help Google Assistant better recognize your voice.

Addressing Specific Issues:

  • Non-responsive commands and music stopping: Try rephrasing your commands or using more specific language. Google Assistant is constantly learning, and sometimes slight adjustments can make a difference.
  • Wrong device playing music: Ensure each device has a unique and clear name to avoid confusion.
  • Paired Google Home Max issues: Check the Google Home app settings to confirm the pairing is configured correctly. There might be an option to "forget" the pairing and re-establish it.

Addressing Your Concerns:

  • Refunds and Higher Tier Service: While full refunds might not be feasible, let's see if we can find a solution that works for you. We don't currently offer a paid tier for Google Assistant, but I can share your feedback about potentially having a premium service in the future. Our focus is on improving the overall experience for all users, and your input is valuable.

Once we've gone through these troubleshooting steps, I can provide you with additional resources and support options if needed. Our goal is to get your Google Homes functioning as intended and make your life easier, not more frustrating.

Please feel free to share any specific error messages or details you've encountered with your devices. The more information you can provide, the better we can assist you.

 

Best Regards,

Brandon.

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