Says needs to be activated

[MarkE]

Nest audio says needs activation before set up 

[JoshH]

But I only have a Pixel phone. This isn't an inconvenience, this is completely unacceptable. This is a Google product that I can't set up using a Google phone? Surely you can see that doesn't make any sense. Do better! What is a solution that I can set up my device using my Google Pixel. 

[Azarco]

Hey JoshH,

We understand. Could you fill out this form so that we can check this out with our team? Let us know once you're done.

Thanks,

Alex

[JoshH]

I completely the form, in which I explained the same issue that has been explained here. Please advise what will be different. How long do I have to wait to activate the product I bought? Should I just replace all of my Google products? That would certainly fix this problem. And that's definitely more of a solution than you are offering. When wil this be fixed?

[JoshH]

Another day gone by. Any updates?

[Princesss]

Hi everyone, 

@Sadeep, We've received your form-- thanks for filling that out.

For those who are still experiencing the same issue, we recommend to try and set up using a different phone. We'll keep this thread open and will wait for updates.

Best,

Princess

[JoshH]

I can't believe that the only solution to the problem of, "I can't set up my Google product with my other Google product" is to find a non-Google product. I will find all non-Google products in the future and I will encourage everyone I know and come in contact with to do the same. This is absolutely horrible customer service. 

[Sadeep]

Have the same problem. Support is not giving a solution because they deactivated setting up of speakers using Pixel due to an ongoing Sonos lawsuit. It seems that the only solution right now is to use a non-pixel Android phone to setup the device. Just so the support here knows it is extremely frustrating and privacy-compromising to use someone else's phone to set up a device in my home.