Screen black during duo call

[Sarahklane]

Hi,

my screen keeps going black during calls? Can you please advise how I fix this issue.

[Azarco]

Hey Sarahklane,

Thanks for reaching out — let's figure this out.

A few questions: What Google Nest display do you have? When did it start happening? Also, is it only happening when you're making Duo calling?

Try these steps:

• Reboot your Google device and router to refresh the connection.
• Remove and re-add your Duo account.
• Reset your Google Nest display.

Hope this helps!

Best,

Alex

[Azarco]

Hey Sarahklane,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hey Sarahklane,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex