08-11-2024 02:40 AM
A couple of weeks ago a large black vertical line and another grey one appeared on the screen of my nest hub 2nd generation. Tried to factory reset but without result. The black line hides a large part of the information displayed preventing from reading it.
The device was offered to me last Christmas and has never been moved from my bed side table. I am considering returning the device unless an update is responsible for the issue and these one can be fixed. Any one else with a similar issue? Any existing solution?
08-14-2024 04:20 PM
Hi @GBH1969,
Thanks for posting here in the community. I'm sorry to hear you got a black vertical line on your Nest Hub 2Gen. I'm happy to help!
To better understand the situation, I'd like to ask a few questions:
Keep me posted.
Regards,
Melany