Screen switching on at 2am

[MarkNienaber]

Hi , my Google nest hub gen 2 has all of a sudden been switching the screen on bright with time displayed 2am in the morning . 

[Dan_A]

Hi MarkNienaber,

This is not the experience we want you to have; let me help you. A few questions: when did your issue begin? Were there any recent changes made? Does it only happen at 2 a.m. every day?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, try to change the settings of your ambient mode and your device brightness.:

1. Swipe up from the bottom of the screen to open the quick settings menu, then tap the Brightness icon.
2. Swipe the slider left or right to adjust the brightness level.
3. Tap the Brightness icon again to toggle Ambient EQ on or off.

Also, you can set the color matching scheme to always, follow the steps below:

1. Make sure the mobile device is linked to the same account as the Google Nest display.
2. Open the Google Home App.
3. Select the Nest Hub display.
4. At the top right, tap Settings > Display > Color matching.
5. Under the Color matching section, choose Always.

Keep us posted.

Best,

Dan

[BLewis]

Same for me. I've put up with it, thinking a fix would eventually come, but last night it did it at midnight. I'm tired of being awakened in my small home like this, so I unplugged it, and will likely just start doing this before I go to bed.  This is such a regrettable purchase.

[Alex_S]

Hi everyone,
 

@MarkNienaber, @BLewis I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best, 
Alex

[Alex_S]

Hi there,

I'm jumping in to ensure everything is good here. Feel free to let us know if you need further assistance.

Regards,
Alex

[Muddi]

Hey folks,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi