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Screen turned black permanently else the functions are operating normally

rajguptaroyal
Community Member

Screen turned black permanently else the Screen turned black permanently else the functions are operating normally 

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi rajguptaroyal,

 

Thanks for reaching out.

 

Sorry to hear about your experience with your Google Nest display. I'd like to know few things so we can sort this thing out.

  • When did the issue start to happen?
  • Are you using its original power cable? Is it plugged in directly in a power source?
  • Are there any instances that the device has been bumped or dropped.

Let's go ahead and try to perform a complete reset on your Google Nest display and let's see if that would make any changes.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi rajguptaroyal,

 

Checking in if you still need help on this? I'd like to know if performing the factory data reset worked on your end.

 

Just in case it is still on the same state, please feel free to respond to this thread so we can move forward to the next steps.

 

Best,

Princess

Jake
Community Specialist
Community Specialist

Hey rajguptaroyal,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake