Setting up Google Home

[quaycs]

Setting up Google home device with Google home app.  Has worked previously.  Now goes right through the set up process, connects to the device, then comes up with "cannot communicate with you Google home".  Any ideas?

[Muddi]

Hey quaycs,

Welcome to the Google Nest Community Forum.

Apologize for the delays. How's your Google Home device? Are you able to set it up? Please reply on this thread, and we're glad to help.

Cheers,

Muddi

[Muddi]

Hey quaycs,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[quaycs]

Hi Muddi

I did reply earlier.  Still no joy.  Tried connecting to a bt hotspot and tried both 2.4 and 5mhz settings.  Fed up!

[Muddi]

Hey quaycs,

Thanks for getting back to us. To confirm, have you tried using a different phone/tablet? What is the make and model of your phone?

Try to set up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home device).

Keep us posted.

Cheers,

Muddi

[quaycs]

Hi

My phone is a motorola G9 plus.  I have tried using my partner's iphone with no success.  Sorry.

Cheers

Colin

[Muddi]

Hey quaycs,

Please try these steps on your girlfriend's iPhone before setting up your speaker:

1. On the iOS device’s home screen, tap Settings. 
2. Tap Privacy and then Local Network. You'll find a list of apps.
3. Turn on Local Network Access for the Google Home app.
4. Try again to set up your speaker.

Let us know if that works.

Cheers,

Muddi

[Muddi]

Hey quaycs,

Checking in to see if the troubleshooting steps shared helped? Let us know by updating this thread and we're glad to help.

Cheers,

Muddi

[Muddi]

Hey quaycs,

I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting!

Cheers,

Muddi

[Muddi]

Hey quaycs,

I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Thanks,

Muddi