Should not be obselete

[Jo32]

I bought a google home max in 2018. 
It is been a nightmare since 2 years: keep disconnecting loudly during the night, does not answer “intelligently” , won’t pair with other google mini or hub, etc. Did everything to try to get him to work. 

I’m so disappointed and I feel cheated by Google. 

[tajennifer]

Hi Jo32,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the Nest Hub Max that is going disconnected from the app. I understand how frustrating this can be when the things do not work as expected. But don't worry; help is here. In this case, I just need to ask for some information to provide the best solution:

• What sound does the device make once it is disconnected from the app?

• What error did you receive when you were trying to connect it with another speaker device?

• What steps did you try to solve this situation?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny