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Sleep Sense completely missing

Gunham
Community Member

Hello, so I'm unable to enable sleep sense on my nest home max 2nd gen. It's not in the settings on the device or in the Google home app under the device. It does work on my other 7" nest display, but not the max. I've tried factory resetting it many times and I even exchanged it. Even on the new one, it does not mention it during setup and then isn't even listed at all after. It's almost as if it's disabled in my account some how. Maybe I hit " not now" during the initial setup, but now it's no where to be found. I've been really hitting my head against the wall trying to figure this out. Any help is appreciated, thank you all very much! 

2 REPLIES 2

Mb4
Community Member

Hey

Ik heb hetzelfde probleem en ik hoop dat het snel opgelost wordt want het is precies wel een bekend probleem.

Azarco
Community Specialist
Community Specialist

Hey IronWolf, 

 

Thanks for visiting the Community. 

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. 

 

While Sleep sensing is supported on Nest Hub 2nd Gen, it's not supported on Nest Hub Max. We're always looking for ways to improve and we'll take this as feedback. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps! 

 

Best, 

Alex