Sleep Sensing not active

[pauloz]

Ever since I switched to another Internet provider on 23 November, no data has been available for Sleep Sensing on my Nest Hub. I was left with the only option to reset the Nest Hub when I needed to connect to the new provider. I went through all the necessary requirements to turn on the activity, recalibrate etc but the problem still exists. My Nest Hub displays Sleep Sensing as active when I go to bed but still the same problem in the morning - no data.

This seems to be a fairly common complaint and I wonder if this is a firmware issue that can be rectified with an update? Appreciate any help as the Sleep Sensing capability was the main reason I purchased the Nest Hub.

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake