Sleep sensor

[MateoR]

hello, I can't access the sleep sensor, it doesn't appear in the google nest hub 2. I need help

[afridho]

what country do you live? not all countries available now for using sleep sensor feature.

[MateoR]

I live in Argentina, it was there for a week, and then it stopped working and disappeared, do you have any idea if Argentina is enabled to use the sleep sensor?

[Cathal_S]

Hi,

Are you using your device within one of these countries Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States?

Do you see the sleep sensing option within the Google Home app / tap on your Hub icon / tap on the cog settings icon /Sleep sensing.

Regards,

Cathal

[MateoR]

hello. No, I'm in Argentina, it was 1 week and then the google nest hub 2 sleep sensor icon disappeared.

[Cathal_S · Accepted solution]

Hi again,

Unfortunately when users import devices in to countries that Google doesn't officially sell them then some features might not be available. Google sometimes limit what features are available in different locations, sorry.

Device Availability:

https://support.google.com/store/answer/2462844 

Regards,

Cathal

[Jake]

Hey all,

It has been a few days since the last reply. With the issue also being resolved, I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake