Speaker Stops Streaming, volume issues, command issues

[chase84]

The past week or so I've been having a plethora of issues with my google speakers (we have several). You tell one to stop streaming, it stops but then just randomly starts. This morning it won't continue a stream from tune in for more than two minutes. When it does work, you'll be listening to a song and it'll skip back and reply 20 or 30 seconds worth of content. This morning the volumes all. Magically decided to move to 100%. Nice wake up. Anyone else having similar issues? 

[Juni]

Hi chase84,

Thanks for posting here in the Google Nest Community.
 

This is not the experience that we wanted you to have, let me help you out. A few things: which Nest speakers? Were there any recent changes made before the issue started? What steps have you tried so far?

You can reboot your Nest speaker and WiFi router to refresh both devices and WiFi signal.

Let me know how it goes.
 

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Juni

[chase84]

Hi Juni,

There have not been any changes made to my network or ISP. 

My network auto reboots once a week at 5am so that is a non-issue. I run pfSense and an Unifi 6 LR AP. This has all been running for 2 years without issue. Just for whatever reason, the speakers so as they please. Is particularly the ones in a audio group. I tell it to stop, they do and then randomly are starting again. I have restarted all of the speakers as well. I have the following 4 devices in the audio group:

- Google Home mini

-Chromecast Audio

- Nest Mini

- Google Home

Thanks,

Matt

[Juni]

Hi there,

Thanks for the response. You can go ahead and delete the audio group, then do a full reset. Once done and  they are set back up, create a new speaker group and observe if this will fix it.

Keep me posted.

Thanks,

Juni

[Juni]

Hi chase84,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Juni

[Muddi]

Hey chase84,

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[chase84]

It's still an issue. Earlier this evening, I told the speaker to stop streaming from tune in on the kitchen speaker. After 5 or 10 minutes, it started again. Not even on an audio group.

Has there been any recent updates done to the speakers, especially regarding tune in? The issue is specific to tune in.

[Muddi]

Hey chase84,

Thanks for coming back to us. I can confirm that there are no current updates with regards to playing TuneIn on Google Home/Nest devices. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[chase84]

Done as requested. Thank you.

[Azarco]

Hello there,

We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Regards,

Alex