Speaker removed from home by accounts that didn't request it

[Oinsichean]

Yesterday, I got a notification that my husband's account removed our Nest Mini in the living room from our home. The problem is that he didn't! He was driving home from the hospital at the time. 

Then, today, I got another notification that my daughter's account just removed the same speaker from our home. The problem is that I'm sitting right next to her bed in the hospital and watching her - she absolutely did not and cannot have done it!

I highly doubt their accounts are compromised. What a Doofenschmirtz-ey thing for a hacker to do if they were. But I cannot find any explanation for why a device keeps being removed from our home and blamed on accounts that absolutely did not do it. Is this how the robot revolution starts? 

[Oinsichean]

[Filter: keyword] Oinsichean's post body matched "account* compromised", board "SpeakersDisplays".

Post Subject: Speaker removed from home by accounts that didn't request it

Post Body:

Yesterday, I got a notification that my husband's account removed our Nest Mini in the living room from our home. The problem is that he didn't! He was driving home from the hospital at the time. 

Then, today, I got another notification that my daughter's account just removed the same speaker from our home. The problem is that I'm sitting right next to her bed in the hospital and watching her - she absolutely did not and cannot have done it!

I highly doubt their accounts are compromised. What a Doofenschmirtz-ey thing for a hacker to do if they were. But I cannot find any explanation for why a device keeps being removed from our home and blamed on accounts that absolutely did not do it. Is this how the robot revolution starts? 

Body text "accounts are compromised" matched filter pattern "account* compromised".

Post by User[id=583804,login=Oinsichean] has message uid 637388.

Link to post: Speaker removed from home by accounts that didn't request it

[luciaaa]

Hi, @Oinsichean,

Thank you so much for posting in the community. I completely understand how alarming and frustrating this must be. It's incredibly unsettling to have your home devices removed without explanation, especially when it's attributed to family members who couldn't possibly have done it. I apologize for the inconvenience and stress this has caused you. Our team is here to investigate this matter thoroughly and find a solution.

To effectively assist you, I would like to know:

Have you contacted customer service and do you have an existing case number? If so, please provide the case number. If you haven’t contacted us previously, please fill out this form with all the necessary information. Once you've completed the form, let me know.

Do you remember the exact time you received the notification or when you noticed the device was removed from the app? If so, please provide the information.

Keep me posted.

Best regards,

Ana

[luciaaa]

Hi, @Oinsichean,
 

I hope you're doing well. We haven't received your form submission yet. Were you able to access it properly? Please let us know if you're encountering any difficulties or if you still need our assistance.

Keep me posted.

Best regards,

Ana