Spotify Playback Issues

[DylanJ]

I recently purchased 3x Nest Audio speakers for multi-room audio playback for my office. I was previously using one Sonos speaker (Roam) via WIFI and managed to get interrupted 9-5 music playback.

I'm lucky to get 10-15 minutes of continuous playback with my new Google speakers when casting with Spotify. They will just randomly pause the music or appear to be casting with no sound. I've tried to get a resolution from Google support and I keep going around in circles with them. Having to hear my colleagues say 'Google Play' every few minutes is super irritating!

I had these speakers for barely a week and will probably return them if this issue continues, I've already had to exchange one unit because it was faulty.

Has anybody managed to overcome this issue? I have multiple Sonos speakers in my home, there are technical glitches from time to time but I have never experienced an issue like this.

Has anyone managed to overcome this issue? I've done all of the obvious troubleshooting steps and there has been no improvement. If my previous Sonos could play music in the same ecosystem with no issues why the hell can't Google speakers do the same?!

Super frustrating 😞

[Azarco]

Hey DylanJ,

Thanks for reaching out and sorry for the trouble this has caused you — let's see what's going on.

A few questions: are you using a private or office Wi-Fi? How far are your Nest Audio devices from the router? Also, is it happening when you're playing directly to your Nest speakers?

Give these steps a try:

1. Make sure your phone and Nest Audio devices are connected to the same network.
2. Reboot your phone, speakers and router for a minute to refresh the connection.
3. Try linking your Spotify account to the Nest Audio so that you can command it to play your music.
4. If all fails, try resetting your speaker to its default settings.

Looking forward for your response.

Thanks,

Alex

[Azarco]

Hi DylanJ,

Checking back in to see if the troubleshooting steps shared help? Let us know by updating this thread, and the community will be happy to lend a hand.

Best,

Alex

[Azarco]

Hey DylanJ,

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex