Still not working

[teeLock]

I tried to respond to another thread but it got locked 

(https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-Mini-Gen-1-no-update/m-p/34...)

I tried every solution suggestions but the device simply won't work past the update. All I can do is reset. It's not the internet connection, it's the device itself - the update starts, then it suspends... I gave it 2 days to complete the update on my last try.

Anywhere I can get the device fixed or traded in?

[Princesss]

Hi teeLock, 

Thanks for visiting the Community.

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Since you've already tried the steps posted on the previous thread, please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi teeLock,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi teeLock,

We just want to check if you're already done filling out the form. Let us know, otherwise, we'll be locking the thread shortly.

Best,

Princess

[teeLock]

I haven't but will asap. My job keeps me very busy 

[Muddi]

Hi teeLock,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi