12-10-2023 11:08 AM
I have an issue that started about 6 months ago and I can't seem to solve it. Before for years it worked fine and I don't think I changed anything that would break it.
So I have my Google Home speakers setup and also an August Door lock. The door will lock using the native app and using the Google Home app on my iPhone. The device is synced and seems to work fine. If anyone else besides me says "Hey Google Lock the Front Door" it will lock my door.
If I say "Hey Google Lock the Front Door" it will respond with "Sorry I don't Understand" or "Here are the latest results from the web" and then do nothing.
If I say "Hey Google arm my front door" it will work.
I have a Google Home (Gen 1), Google Home Mini, and two Nest Minis and it does the same thing on all devices. It does work if I use Google Assistant button on my Google TV with Chromecast.
Things I have tried to fix it.
Adding an automation with the start action of "Lock my front door" If I add a start sentance with anything besides Lock my Door or Lock my front door with the action to lock the door it will work. I made one with the starter of I love lasanga and it works.
Deleting App and re-installing
Removing August from Google Home and adding again.
Setting up a new home.
Setting up a new home using a different google account and adding the lock to that home.
AsI am tryping this all out I realized I don't think I have factory reset the Door Lock and re-setup. Maybe I will try that and see if I can finally fix it.
12-10-2023 11:45 AM
No luck after factory rest of lock
12-14-2023 09:42 AM
Hi Chewie,
I know how it feels when something isn’t working the way it should. Let’s further look into it.
Regards,
Alex
12-14-2023 10:41 AM
Thanks I tried all that and it doesn’t fix it.
12-16-2023 11:33 AM
Hi there,
That’s odd. Try to factory reset one of your Google Home devices and then setup.
Best,
Alex