Google Nest Community

limuremu · ‎07-10-2023

Hello, I’ve just got my best mini about a month ago, and it’s been great so far. That being said, in the past week I’ve been hearing this sort or popping or cracking sound, similar to what you would hear if you had dust on a vinyl record and tried to play it. I haven’t heard it happen when the assistant is responding to me, but they don’t happen on a schedule or anything, more randomly. I’ve unplugged it and plugged it back in, rebooted it through the Home app, and tried plugging it into a different outlet. I’m pretty sure it’s not my wifi, and I’d like to avoid a factory reset if possible but I’m running out of options. Any help?

kelanfromgoogle · ‎07-17-2024

Hey everyone,

Our recent firmware update 3.73 has reached 100% rollout, and with it comes an update that should resolve the "popping noise" that many of you have described in this thread. If you are still experiencing this issue, please confirm that your devices and Google Home app are up to date. If the issue persists, please reach back out here with as much detail as you can provide and I'll make sure the team is aware.

Thank you all for the patience.
Kelan

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Hmm_8888 · ‎10-28-2023

@marcolopes

The pop-ups are definitely random for me. I don't hear them with Google YouTube Music, I don't hear them when playing white noise. Moments ago, It happened about twice in about 5 minutes. This was the most frequent occurrence. It's almost as if you're capturing media (from the old days) and you have too many applications running on your PC which is creating CPU/network surges.

Once again, I can't emphasize this enough. This is a very NEW occurrence with my Home Mini (speakers) despite having no issue (with this) ever before in my 3+ years of using it every day.

marcolopes · ‎10-28-2023

"Once again, I can't emphasize this enough. This is a very NEW occurrence with my Home Mini (speakers) despite having no issue (with this) ever before in my 3+ years of using it every day."

THIS is important info. It's clearly a FIRMWARE issue and not hardware (we all know that this stuff is made by the lower bidder and changes all the time)

And yes... I'm currently noticing this as we speak (many POPs in the last 30 minutes listening to SPOTIFY). I'm gonna change to listening to relaxing sounds to see the result.

So, if you (and other users?) only notice this with SPOTIFY music, could it be related just to this streaming platfom? Well, i don't know the tech specs of the Spotify API but as a programmer i can say that everything is possible!

marcolopes · ‎10-29-2023

Playing relaxing sounds is OK (then again, they are repetitive, and probably there is no streaming at all)

Hmm_8888 · ‎10-29-2023

They are in fact streaming. How I know this is my ISP does frequent service updates in the middle of the early morning hours and my Mini wakes me up to tell me there's no internet.

marcolopes · ‎10-30-2023

The internet connection interruptions are almost irrelevant for this problem.

It could be a WiFi signal problem, but that's NOT the case.

I have the equipment very close (1 - 2 meters)

This has something to do with firmware and the way it buffers the data (etc)

I don't want to think it could be something related to hardware (mainly because it would be disastrous and the fact that most of the users started to have this problem afrer a specifit point in time)

tsengf · ‎10-29-2023

I run Logitech Media Server which allows me to use the Mini as a playback device for local media. I hear pops using LMS as well in addition to content streamed from the internet.

marcolopes · ‎10-30-2023

There you go! It's not a BUG related to Spotify streaming (only)

marcolopes · ‎10-29-2023

What do you say to this?

2 YEARS ago!! https://www.reddit.com/r/googlehome/comments/nz2qtc/nest_audio_audio_crackling/

3 YEARS ago!! https://www.reddit.com/r/googlehome/comments/l02opq/google_nest_recently_makes_an_intermittent/

It seems an OLD issue... why is it NEW to some users?

Very confused now.

Only explanation is... it was a bug that got fixed and reintroduced...

Hmm_8888 · ‎10-29-2023

@marcolopes

Why is this a new issue to some? That's a good question. For me, I only listen to Spotify and YouTube Music.

Without the particulars (what they're listening to and when it happens) I can't really make an "educated" guess.

But the conspiracy theorist in me suggests it (maybe) affects the competition like Spotify and Deezer type streaming services?

marcolopes · ‎10-29-2023

it would be a shot in the foot, because the Spotify market is HUGE (i will "never" trade Spotify for Youtube Music!!! No way!! Spotify is one of the humanity's wonders!)

And this seems to be related to more than Spotify streaming...

marcolopes · ‎10-29-2023

I'm more confused now...

2 YEARS ago!! https://www.reddit.com/r/googlehome/comments/nz2qtc/nest_audio_audio_crackling/

3 YEARS ago!! https://www.reddit.com/r/googlehome/comments/l02opq/google_nest_recently_makes_an_intermittent/

https://www.reddit.com/r/googlehome/comments/ks4mn6/google_nest_audio_makes_crackling_noise/

https://www.reddit.com/r/googlehome/comments/l02opq/google_nest_recently_makes_an_intermittent/

https://www.reddit.com/r/googlehome/comments/up4eb6/nest_audio_mini_crackling_noises_while_playing/

https://www.reddit.com/r/googlehome/comments/evv9e4/solution_found_for_google_home_hub_popping_sound...

marcolopes · ‎10-29-2023

Well, i don't believe this will ever be fixed! Been around for 3 YEARS al least, and google gives the same old answers: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Audio-Crackling/m-p/1136

Our team would want to check on this further. Please send feedback on your Nest Audio by using the keywords "GHT3 Nest Audio Crackling and Popping".

marcolopes · ‎10-29-2023

To everyone that is told to "deactivate the PROXIMITY SENSOR" functionality (again, we SHOULD not be deprived of useful functions to resolve "bugs"), please check this out!!! https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Let-s-Discuss-Using-Google-Assistant-an...

PROXIMITY SENSOR is a very important functionality on the google home ecosystem and should never be turned off!

Hmm_8888 · ‎10-29-2023

As a suggestion. I think we need a new thread linking to this one explaining why a new thread was created. If nothing more, it will attract the attention of the forum admins. But the fact this thread is listed as "resolved" is very misleading and wrong.

Mr_Pop · ‎10-30-2023

Mine's doing it too version 375114

Google just doesn't care

marcolopes · ‎10-30-2023

Well, they care a bit.

I contacted the support team and they asked for all the device information (also a video that i will try to make latter). They say they are aware, the tech team is aware, and trying to fix (but they didn't give me an explanation as to WHY is this being reported for over 3 YEARS! Is it recurring? Was it FIXED and reintroduced? This fact is NOT a good sign... As a customer, i want to know WHY this problem has been around for 3 YEARS)

Anyway, here is a video i found that show the EXACT problem! https://packaged-media.redd.it/g4lkqvqbwbz81/pb/m2-res_720p.mp4?m=DASHPlaylist.mpd&v=1&e=1698595200&...

(taken from this reddit post: https://www.reddit.com/r/googlehome/comments/up4eb6/nest_audio_mini_crackling_noises_while_playing)

Pmendu · ‎10-30-2023

What’s the update Google?

marcolopes · ‎10-30-2023

4:59:22 AM Ralph: we haven't heard anything from our internal team but we are aware of it
5:00:32 AM Marco Lopes: What puzzles me is, if this is being reported since 3 years ago, and some users on that topic only noticed it since the last firmware updates, was this problem resolved and reintroduced??
5:02:12 AM Ralph: we are figuring out if the issue came back or is this another sets of issue. We are accumulating as much information we can so our internal team can narrow down the best option that we can do.
5:02:50 AM Ralph: but as of now we haven't heard anything from them yet
5:03:17 AM Ralph: once we have, we will send emails to our customers as well

I ask ALL of you to open support tickets (talk to an assistant and give this POST URL as reference) https://support.google.com/googlenest/gethelp

Hmm_8888 · ‎10-31-2023

Did you ask what emails will be mailed and which customers? How do they know our emails?

Anyway, it sounds to me (from experience) Ralphy boy just wants you to stop complaining, telling you what you want to hear. Hoping you'll drop the issue.

A new thread with no "answer" is what's needed now.

marcolopes · ‎10-31-2023

They asked for it...

Device SERIAL number, where it was purchased, etc.

Hmm_8888 · ‎11-02-2023

It sounds like they're not going to do anything with that info. They know there's an issue and they either don't have a fix or won't work on a fix.

marcolopes · ‎10-30-2023

I ask ALL of you to open support tickets: https://support.google.com/googlenest/gethelp

(talk to an assistant and give this POST URL as reference)

tsengf · ‎10-30-2023

The easiest way I was able to reach the correct support team is following Muddi's instructions. Someone from the speaker team reached out to me.

To help the team to further look into this, please send feedback on your device by saying, "Hey Google, send feedback," followed by the keywords: GHT3 popping sound on Nest Mini.

marcolopes · ‎10-30-2023

How long did it take for the support team reach out to you after you sent the report through a VOICE command on the device?

tsengf · ‎10-30-2023

I had initially reached out to support but the agent was not very useful as he was a tier one agent. My conversation was difficult with the agent and I decided to call again to get another agent. I had independently followed Muddi's instructions which triggered someone from the speaker team to reach out. It took a couple of days and completely took me by surprise as I didn't expect a response. I have an active email thread with the agent.

Hmm_8888 · ‎10-31-2023

It seems complicated. I'm quite tech savvy and Google isn't making it easy. Besides, no option for hardware issues for the Mini.

marcolopes · ‎10-31-2023

Use the GOGOLE HOME product family...

And yes, it's not straightforward... i had to open 2 tickets.

Hmm_8888 · ‎11-02-2023

Intentional. So people give up. Love that kind of mindset. It's all too common these days.

marcolopes · ‎11-01-2023

I spend the whole day listening to music on Spotify.

- Sometimes the popping / crackling sounds happened few times on almost every song! (sometimes more pronounced than others), sometimes they didn't show up at all!

- Tried playing around with the tracks (to test the "buffering" of the device), starting the songs in few different points... with no conclusion.

Problems that are NOT consistent are the hardest to debug, i know it.

Hmm_8888 · ‎11-02-2023

Not exactly. I don't listen to the the Mini often. It's usually turned off now. And when I do, within 30 minutes the issue pops up (pun-intended) when playing Spotify. If I can replicate it so can Team Google. Debugging is the easy part, replicating the issue may not be. However, that's not the case here.

Joandev · ‎11-01-2023

Same issue for me. It's been going on for months. Happens whenever I'm playing music on a stereo paired group. I've tried the so-called solutions - turned off ultrasound and did a full reboot but nothing has changed. Very annoying! System firmware 375114.

marcolopes · ‎11-01-2023

Just found this post on a TP-LINK forum: https://community.tp-link.com/en/home/forum/topic/175010

All seems related to a "cast" problem within the network.

In my case, i have the MINI connected directly to my ISP router in the 5Ghz WiFi (no WiFi extenders, etc). Straight and simple setup.

Hmm_8888 · ‎11-02-2023

Which network? Your home network, Google's network? I think you might want to edit your post. Google might use it to gaslight and blame our network.

marcolopes · ‎11-02-2023

I'm just stating what i found on the TP-Link forum about a similar problem with JBL speakers... (that did not affect google products at the time... yet, no references to the latest devices such as the Google Mini 2nd gen). Either way, previous generations are not plagued with this problem!

Until Google comes up with a justifiable explanation for this, it's all on them.

Hmm_8888 · ‎11-02-2023

I had a feeling this would be the case, but you should be well aware of how Google and its cheerleaders often distort or manipulate people's words and writings. That's why it's crucial for everyone to express themselves with absolute clarity. This issue isn't confined to just Google's proponents; it extends to others as well.

Today, I attempted to create a post on Apple's official community help forum, inquiring about a missing feature in their operating system—a straightforward query. However, my posts kept being removed. Despite my efforts to craft the language and tone to be impeccably polite and more, the Apple bot consistently flagged and removed them, warning me that if I continued to post in violation of their community guidelines (which it wasn't), I would face a ban.

Alternatively, one could say that it's apparently permissible to post on social media that the Earth is flat (disseminating false information misinformation or disinformation), share graphic violence and cruelty, and engage in online harassment which includes bullying and trolling—all of which are deemed acceptable. We are living in a very dysfunctional and unhinged time.

Tamas · ‎11-01-2023

Still not solved. Google is really lacking lately. Maybe it's time to try Alexa with the upcoming sales.

Hmm_8888 · ‎11-02-2023

I'd think twice. As I have posted previously (hard to follow the way Google has this forum set up) these casting devices have lost their popularity. While deals can be had (Black Friday) it seems support and R&D is now lacking.

@MTeliska

marcolopes · ‎11-02-2023

Since this problem is being on for at least 3 YEARS without an official GOOGLE explanation, i just reported it (in detailed form) to all the MAJOR AUDIO publications for analysis and public feedback!...

More to follow... until GOOGLE gives us customers a CLEAR answer / resolution.

MTeliska · ‎11-02-2023

I bought my first Amazon echoes to start replacing my Google Home minis this is never going to end so it's time to change.

WhyWhy99 · ‎11-02-2023

I too have decided that probably late next year I will also switch all my devices out. At that point I will be able to rationalize the switchover. GOOGLE has shown time and time again, the only customer service they offer is a bot regurgitating canned scripted responses. So the sad experiment of GOOGLE home can come to a justified undignified end. Everyone here needs to trash these products in every review you can.

Google Nest Community

Strange popping sound in my nest mini