Strangeness with Nest Audio stereo pairing

[KD4CVT]

When my 2 Nest Audio speakers are set up in a stereo pair there is a random disconnect/distortion on one channel (right). This does not appear when the units are placed in a speaker group - only when paired. Swapped physical speakers left to right - problem is still there. Swapped from 5 ghz to 2.4 ghz - still there. They are roughly 10 feet away from the router with a wall (gypsum board) between them. They have been factory reset twice - no difference. Different cast sources (Pixel 7, S20 5G and PC) - same problem. Any suggestions?

[Juni]

Hi KD4CVT,

Thanks for posting and for being a step ahead of us. 
 

This is not the experience that we wanted you to have, let me help you out. A few things: is the issue 100% reproducible? Does the issue happen when playing music only or it happens when you ask for general inquiry too? Is your device experiencing crackling, buzzing, or static sound? Is the device physically damaged? Could you confirm by checking this link if this is how you did the factory data reset?

Looking forward to your response.
 

Thanks,

Juni

[KD4CVT]

Yes - the problem is 100% reproducible. Since these units are primarily used for streaming music, I can't really say if this problem exists in other areas. The only odd sounds occur when the right channel drops out - then there is a warbling sort of distortion prior to dropout. The factory resets were performed in accordance with your instructions. No damage is noticeable. Both speakers work well when grouped - the only problem is when they are set in a stereo pair. Physical units have been exchanged side to side (L to R and vice versa) and the R channel is the problem side. Other oddities - the unit in the R position is last to respond with the cast signal tone and the first to drop out if the home router (Asus GT-AX11000) reboots. Units are approximately 4 feet apart. I can live with not having them as a stereo pair, given as how the listening position and speaker position doesn't really allow for lots of audible separation.

[Juni]

Hi KD4CVT,

Thanks for the details you provided. Sorry that you are still experiencing the issue. At this point, we already need a couple of details. Could you fill up the information below?

1. Google Home app version
2. Nest Audio firmware versions.

Regards,

Juni

[KD4CVT]

Home App version - 2.62.1.15

Speakers (both are the same):

System firmware - 324896

Cast firmware - 1.56.24896

[KD4CVT]

Cast firmware version should read 1.56.324896

[Juni]

Hi there,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Juni

[KD4CVT]

Form completed and sent.

[Juni]

Hello there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Cheers,

Juni