Streaming issue google hub

[Bella]

When streaming our kasa camera (cctv/baby camera) on our Google hub, it just streams for less than a minute then video went off and photoframe will start showing up again,  the audio will still be on though. How can I stop photoframe from covering/disrupting the streaming? 

[frances]

Hi Bella,

Thanks for your message. I'm sorry to hear you are experiencing this issue of your media turning off when you try to stream your kasa camera. This is an issue our team is aware of and currently looking into. In the meantime, it would be great if you could share feedback from your device using the keywords, "Media pauses on devices when streaming Nest Camera". You can also check this link out for more information on how to do so. 

I apologize for the inconvenience caused and appreciate your patience. I will keep you updated. 

[frances]

Hi All,

It's been a few days since we have heard from you. Feel free to ask any other questions or concerns you have. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.