Stuck on a loop

[Kia2]

Hey guys I had to factory reset my hub. Ran through the usual set up and now it’s stuck in a loop of updating and changing to the G screen. Anyone any ideas?

[EduardoN]

Hi @Kia2,

Thanks for posting in this community! I understand the issue you're experiencing with your Nest Hub, where it's stuck in a loop of updating and changing to the G screen after a factory reset. No worries; I'm here to help you!

Therefore, I would like to ask a few questions to provide you with the most accurate troubleshooting steps:

• Which specific model of Google Nest Hub are you using (Max, 1st gen, or 2nd gen)?
• What is the distance between your display and the router?
• Have you had any power issues or power outages recently?

In the meantime I'd like to provide you with some additional troubleshooting steps that might help:

• Reboot your display. For instructions on your specific model, refer to this article, "Reboot Google Nest or Home speaker or display."
• Restart your router: This will refresh your home network connection.

Please feel free to share any additional details you think might be relevant.

Best regards,
Eduardo