Terrible delay with 2 nest audio pair with tv.

[Mobi]

When i pair two nest audio with tv, there is more than 1s delay. "Group delay correction" didnt work at home. I bought the 2nd nest audio is  to set up the stereo. Now, it doesnt work at all, wasted my money. I saw this problem has happened since last year, how come it is still not fixed. 

[Keo85]

Totally agree!  

[Muddi]

Hey folks,

Sorry for the delays. I agree with @ollewolfgang. Google speakers and displays are not designed to pair with TV and use as an external speaker to play video. Please note that Google Home/Nest devices is a stand-alone smart speaker and works best when paired with your Chromecast or TV with Chromecast built-in, and include it on speaker group for playing your music, podcasts, and radio.

If you're having issues with delays while playing music on audio group, please share a video showing the issue so we can forward it to the team for further investigation.

Cheers,

Muddi

[PdaPaolo]

Thank you Muddi. My Tcl Tv with Chromecast built-in does not sync with the nest speakers no matter what.

If you take a little time you will find hundreds of users lamenting the exact same thing. We bought them with that in mind, but they do not work and no solution is in sight.

It aint of course relevant at all, but this whole thing tells so much about how Google handles its products and customers that I stopped buying Google stuff.

They were sold as perfect for the Home theatre. They are not. And Google does not show any sign to correct this neither to refund users. 

[ollewolfgang]

HI @Muddi

I must agree to disagree that we are in agreement 😉

As @PdaPaolo said, there are hundreds of users in this thread alone that purchased them as "home theatre" speakers as they were advertised as just that. 

From the replies we now understand that they should be considered "stand alone" and that all of us that have purchased them to work together just got screwed... or was stupid enough to think they would work as advertised?

So, is this a definite "No, we will not solve this" because the hardware cannot supply it? Or is there any way we will ever receive a fix for it?

[Larochie]

So you lied in the ads 

[NestorP]

It seems that paired speakers impose a massive (>1s) delay on external audio feeds (aux or BT) that cannot be corrected for. This is means they cannot be used as TV speakers which is unsatisfactory but could at least be understood as an untested edge case since a single speaker works fine. What's annoying is the lack of straightforwardness in acknowledging the  problem. Please tell us directly if this usage is supported or not. If it fundamentally doesn't work, then at least we can stop wasting our time! 

[ryangnguyen]

Hey Muddi,

Given what johnat531 said, I want to add that the delay from one unit alone present a 1 second (at most) delay, however coming from two units that are set up as a "pair" via Pairing Mode, it presents a significant delay of 2-5 seconds. Given that these units do NOT have an aux input (which would eliminate this overall issue), the wifi connection from host to client device in ADDITION to bluetooth connection from one unit to its other paired unit create a delay that is stacked caused by connection latency. From my understanding of it, either provide a solution to this issue by releasing a firmware update taking full capabilities of Bluetooth 5.1, or find a new connection system that can make the Paired Mode bearable (preferably < 1 second delay). Or better (not really from a consumer standpoint) release a new proprietary product that seamlessly connects your devices with one another via dongle, or release an actual product that includes an aux input AND market truthfully as such: "Smart Speaker".

[MarkWhiteley]

Agree with this and all comments.

I have 6 Google speakers which are useless for the task they were purchased for. I've been following this thread for a long time and am amazed at the lack of support from a company I have spent thousands on various products over the years. 

This is a BIG DEAL Google. Please formally respond to the actual issue. 

[Larochie]

Check out muddi’s response to my comment about the delay making me sick. Doesn’t take responsibility and tells me I’m being “not polite” and not following guidelines. Lol 

[Keo85]

This is not helping at all, your are answering something we are not talking about because your don’t have an answer, don’t waste our time and reply something with sense. 

[Muddi]

Hey folks,

We understand how you feel. As mentioned above, speakers will work best if you pair them with Chromecast, Cast-enabled speakers, and Google Home/Nest speakers for synchronous music only. Videos use different audio types that might not be compatible with the Google Home/Nest speakers that's why we do not recommend using them as an external speaker for playing video.

@Larochie: We kindly remind you to please be respectful, stay polite, and assume good intent as per our community guidelines.

Cheers,

Muddi

[JohnInLW]

You are making representations now after we’ve already purchased and now cannot use.  Will google reimburse us?

[Larochie]

Are you joking? Because I said your product doesn’t perform properly and that makes me sick? How is that not within guidelines? Pretty sure you don’t have an answer for your inferior product and all you can do is try to play a victim… block me then for saying your product makes me throw up. Cool, never take responsibility… classic gas light 

[Larochie]

Are you even reading any of the posts, this is not the issue. I suggest you spend an hour to read through these posts and you’ll see that this solution offered is the same as the solution offered on your help page… it does not address the issue. What is your job if you’re just repeating what the help page says, are you a bot? 

[Larochie]

Hi Princess, 

always been the problem as follows: create speaker pair - Bluetooth said pair to TV - throw up because the delay is so horrendous. 

[johnat531]

Hi, Princess,

I believe there may be work-arounds through a developer set up using Chromecast. But the whole value proposition for Google Speakers, imo, is that when using reasonably priced, Google equipment with Google Home, everything will work out of the box because it is a simple "Smart Speaker" set up. 

Unfortunately, for almost everyone on this string, that value proposition failed and failed miserably. The root problem is that Google's audio delay function only works in one direction, adding +1 to +5 ms to the delay when in fact, the audio needs to be sped up to meet the output of the TV, essentially working on a dial, subtracting -1 to -10 ms to correctly pair with the TV signal.  Google went to market with the statement that pairing two of the speakers would work as a stereo pair output from any smart TV.  But that is just not so.  I moved on to using a wifi-based 5.1 audio system from Enclave, which works perfectly but costs 5X as much as I invested in the Google Speaker pair. I still use the stereo pair for music output, but to be clear, I would have purchased another couple of Google Nest wifi points with speakers (~$50/unit) if I'd known that the Google Nest Smart Speakers would not work as a TV/AV output. 

John

[JohnInLW]

I gave up and ended up with Bose bar more for tv dialog purchased from costco $199.  WOrk perfect.

[Captain565]

Exact same for me!

[YannDup]

Bonjour, j'ai le même problème en associant deux enceintes nest audio et en les connectant en bluetooth à mon Chromecast. Le retard du son sur l'image est terrible. Aucun problème avec une seule enceinte en revanche. Avez-vous trouvé une solution facile ? le problème n'est-il toujours pas réglé par Google ? Je suis assez déçu et je regrette mon achat... 

[RAYPATR]

Dear Google, just give us more adjustment options for the delay correction!

[binlee68]

Class Action Lawsuit due to advertisement misguide buyers' decision. 

[zach128]

+1 for visibility

[Demon09]

man im glad I found this before my return window ended. I will be returning one of the nest audio. On my pc I don't quite have the 1second plus delay but it is near .5 seconds or 500ms which is far to much as you can clearly see lip syncing being off. the fact adding the speakers to a pair adds such dealy is horrible design wise. I have seen some have mentioned the group sync option where you can add delay to a speaker. but that option does nothing for the stero pair its meant to sync speakrs in the groups option by adding delay to a specific devices .Its not for adjusting audio being to slow. Google likely has no way to fix this without reworking how their speaker pairing works and can probably only fix it where they can bake in extra delay in the video like the chrome cast devices. to fix this you have to speed up or hasen the audio In windows their is no os level fix. You only get bandaid fixes for movie files and on chrome extensions for youtube. But sadly windows and many other things like tvs,game systems do not have ways to adjut audio sync to video sync.

[Captain565]

Yup. The final answer of “we don’t recommend pairing for video” is hilarious. Considering that is written NOWHERE!

With the Echo Surround setup, all the processing and channel splitting is done in the cloud, and exclusive to fire TV. I have a mixed environment of Alexa and Google. I pretty much run the house with Alexa now, as it simply works better at automation than GOOGLE. I do enjoy the nest Audio however.

slowly over the last few weeks I have been selling all the Mini, the Max, and any other 1st gen hubs.

I have replace them with echo show 5 and will wait for echo show 8, and Studio to go on sale, and I am gone. No more YOUTUBE MUSIC. NO MORE GOOGLE.
Google sells you something, and that’s where it all ends. In a support forum with canned answers from people who know, but don’t know. They have known about the Hello Door Bell peeling. They have know about Nest Cam setup assistant being an abject failure. They have known about Bluetooth. They have done nothing. Ever ask yourself why without the internet, can you not simply use the speaker as a Bluetooth speaker…?

yah

[Demon09]

If I had to guess the way pairing audio works is it sends to the first speaker that speaker processes it and then sends out both channels and that's what is adding the extra delay. What ever it is seems to be a design flaw so I don't blame support is there is no likely fix for them out side of chrome cast.

[Captain565]

I don’t blame them either. It’s hard to help the paying customers when the overlords don’t even acknowledge the issues. What else is support to do but copy paste answers that everyone has read already.

Nest home forums are a self help center, and we are the Beta testers who pay for product, and research bugs for free.

[Muddi · Accepted solution]

Hey all,

We appreciate all your feedback. As mentioned in my previous post - we do not recommend using your Google Home/Nest devices as an external speaker for TV, especially when playing video. We're always looking for ways to improve, and rest assured that all your feedback will be forwarded to the team.

We also recommend sending feedback using your devices by following the steps on this link. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Cheers,

Muddi

[Charly]

Same problem here, very disappointed 😞 when you read Stereo the first thing you want is to use them on your TV! But then this awful delay of 2s. Later on you read somewhere that they were not meant for that purpose. I feel all was a fraud. And after such a long time and so many users complaining there is still nothing from Google. 1 single Audio Nest works fine, the problem is when pairing 2 of them. If a firmware update could fix it, why is Google taking so long? Really sad.

[Captain565]

Well if it makes you feel any better Echo devices are the same. When you pair them and connect them to a media unit, it only plays on one. But it takes little time to find the answers. Yet SONOS can do it. There is likely a patent issue as google was sued by SONOS for something like this a while back.

Google does a terrible job supporting the expensive products they sell. I have stated it many time over the last few weeks, and I am in the process of shedding all 1st Gen. Goolge products, and waiting the for the rest to die. I will not be replacing them. The google home app with the terrible Nest integration made me look at my old Echo devices and I swiftly transferred all home controls to Alexa. I am done with Google, as they are done with the customers. Now I open the GH app and it’s only 2 Nest audio pairs, and 2 Hub Max’s.

I have 2 Nest Hello Doorbells 1st Gen, and in my opinion these are better than the new ones, and at least I can use the old Nest app.

Your relationship with google is over the moment you purchase something.

There is an endless list of issues they have simply ignored over the last few yrs.

Alexa has its issues as well, but I find them easier to find answers for.

If someone offers me the right money it would be all gone.

i am rambling at this point, but Google Home really does suck now, and the combo of Home and Assistant is a convoluted mess for the consumers.

[CatchCal]

I can’t believe this still isn’t fixed after all this time. It’s literally one of the reasons to get 2 minis and I can’t even use them with my TV. The lag is so bad. Every other company seems to have figured it out and give much better delay/sync options but Google, one of the BIGGEST COMPANIES can’t seem to figure it out? Really? Come on.

[satranlove]

I returned both my nest audios after trying all the options in all the forums. Now I am on the hunt to find a speaker which works in stereo mode, but all of them looks like has this issue for potential set of respective user base. Hard to figure out. 

[Captain565]

Don’t bother with echo devices either. Only works with a fire stick. Echo pairs don’t even play paired when Bluetooth to a phone. At least nest audio can do that. 
I think it’s all ecosystem proprietary shinanigans.

I just tried with 2 echo 4th gens…

sound is amazing, but…

SONOS does this perfectly but it’s far from cheap 

[Slumdawg]

Yea. It does work with HomePods with what I’ve been told but I don't like Siri or the way it looks. Just sucks google takes so long to fix these. I think that’s what sonos  sued them for essentially. Using some of that tech but I don’t remember. Anyway it’s best to use sound at for tv or a set of studio speakers for your PC. Don’t bother with these types of speakers. 

[Captain565]

Agreed. I am at a point of dumping it all.

and using the a couple to simply control the house products. But for that I will use echo devices as google home with assistant is a hot mess as well. In the end the proprietary games that these guys all play in the smart home game is sickening.

I have been researching a lot about smart home without internet. zigbee stuff. That way you are not held hostage by the big three players. They are playing us, and we pay for it. I still think Apple is the absolute worst however.

[Slumdawg]

Yea. I just got the Nest pair. They are fantastic and I love google assistant so I am sticking to it. I would recommend maybe sticking to google since they have better AI but I agree it’s hard to assess if the support and updates  will be consistent. But since they are committed with the whole Nest aspects I am hoping the support will be there. 

[Captain565]

I I hear yah. It’s terribly frustrating to know that multi billion dollar companies can’t get it right. They buy companies that did, and somehow destroy it. Echo/Alexa is really no better or worse, but I do believe they all suck at listening to the consumer.  Almost all product have been made with the customer being the unpaid beta tester. The hrs/days/yrs wasted sometimes makes me wonder