UNUSABLE PRODUCTS!!! AVOID GOOGLE NEST!!!!

[DavidFox]

THE HOME HUB IS UNUSABLY SLOW AND UNRELIABLE - CRASHING OFTEN - DOES NOT WORK FOR CAMERA/DOORBELL USE

DO NOT BUY THESE PRODUCTS

The mobile/iPad apps are not fully developed after a year of being out, they need to:

- Add a scrollable vertical timeline with events of the type that we filter. (like the nest app)

- Add a smoothly scrollable vertical 24/7 timeline from iOS, iPadOS, nest home hub

 - Add ability to save clips on iOS, iPadOS, Nest Home Hub

- Remove this stupid “turn off camera” button blocking the view of the camera from the iOS and iPadOS app. Why would this be a button you’d think people would need over the ability to easily view history/save videos?! 

- Allow keeping the camera views up 24/7 instead of timing out and returning to the Google Home main screen!

-Allow the event history view to remember what filters were previously chosen like the old nest app!

- Add ability to access history easily from main camera view (Really?!? Hide history 2 layers deep in the UI?)

“we are committed to bringing the experiences and Nest devices you have come to love in the Nest app into the Home app. This will take time to get right, and we will continue to share more details as we have updates.

We are listening to your feedback and will continue to make improvements to advance the camera experience in the Home app. For example, we’ll soon introduce the ability to flip between events quickly and easily, which is helpful for events that are far apart, or if you only want a glimpse of the events versus playing them back fully. And we’ve also been working on rolling out a desktop experience for the Google Home app, so the new Nest cameras and doorbell feeds can be viewed and controlled from there. This will launch in 2022. ”

ITS BEEN A YEAR. WHERE IS THIS FUNCTIONALITY?!?

There was a beautifully designed nest app for cameras and you didn’t even consider what was good about it and keep what was good? 

The new app is terrible because it’s missing essential functionality! This is beyond frustrating. Beyond the frustration of a 2 app experience. Your delivery of apps to meet your new hardware launch doesn’t meet the mark and your lack of an IQ camera replacement is beyond terrible!  Provide us a 5mp camera with excellent motion night-vision at a competitive price!

FIX THE NEST APP SO WE CAN USE IT IN THE MEAN TIME. 

If you aren’t going to roll out these new features in a timely manner, Fix the old Nest app so our accounts aren’t logged out every 2-4 hours On iPad, forcing us to have to re-login or use the new home app. This renders it worthless!!

Our company is recommending everyone go with Reolink. Recommending to avoid Google products altogether until this is fixed!

[MplsCustomer]

@DavidFox 

Our Nest Hubs work fine with "visitor announcements" from our Nest Hello doorbells and work fine for casting streaming services (although on occasion there is temporary flaky behavior). We are waiting for a fix to the disappearing weather data on the clock face (https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...). Our Nest Hubs very rarely crash or lock up and are not slow.

I would agree with your other concerns about the Google Home app missing functionality that's present in the Google Nest app.

[DavidFox]

In my experience they absolutely do not work reliably for visitor announcements. I’ve tested Gen 1, 2 and Max, and have now resorted to using iPads which now have to run the google home app which is missing critical functionality.

The home hub screens stall, they crash, they cannot connect to the video stream. They are incredibly slow. You cannot use the touch screen to quickly pull up the feed. The only way to do that is to use the voice request, which is a little bit faster, although it’s still not any more reliable.

The “temporary flaky behavior” you mentioned occurs very often.

This is just not acceptable.

I’m glad you agree regarding the app 

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Best,

Juni

[DavidFox]

Lock it all you want. The truth is painfully apparent and Google’s Development mangement couldn’t be more of a failure.  

The fact that you ask for something you can help with is a joke. I just wrote an entire post with detailed *very real issues* that need fixing immediately. 

Go back to the dev team and send the message loud and clear.  We don’t want this garbage. 

Whoever is in charge of this ecosystem should be forcibly removed by shareholders and to have their shares evenly distributed amongst everyone else. 

[Juni]

Hi DavidFox,

I totally understand that these are good features to use with your Google Home app. You may use the link provided in this thread to submit feedback as every bit of feedback helps a ton.

I will lock this thread after 24 hours. If you need help create a new thread and Community will help you.

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

[Juni]

Hi folks,

Thanks for posting.

@MplsCustomer, thanks for your feedback. The weather issue is still being looked at. Please monitor the thread you posted for updates. 

@DavidFox, this is not the experience you should be getting, let me help. A few questions: when you stream the camera through your Google Nest Hub and it crashes, does it reboot automatically or will it stay on black screen? Could you describe the issue that you are experiencing on visitor announcement? You may also try to perform the reset and see if it will make a difference. 

For the Nest app functions that you wish to be added in the Google Home app you may use the link to submit feedback as every bit of feedback helps a ton.

Regards,

Juni