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Unable to edit/delete a routine

DamienAB
Community Member

Several months ago I created a routine to run at 8:00pm each night. Now it has disappeared from the routines section of Assistant, and is playing 5 seconds on each device (Home and Home-mini) and has to be separately told to finish. How do I get rid of it? TIA

4 REPLIES 4

RVA
Community Member

I have a similar issue.  Unable to edit established Routines, just locks up.  Opened a Google Support Ticket and completed all request (typical) troubleshooting steps.  Even performed a factory reset on the handset -- still will not work.  So far Google Support seems like a Bard AI chat response. 


UPDATE / Resolved:  Believe I have found the root cause. NextDNS filter was flagging ''www.gstatic.com" as dangerous tracking so I "White Listed" it. Appears good during my testing

RVA

Princesss
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting the Community.

 

We're sorry to hear about this experience on editing/deleting your routine. Can anyone here provide a photo or screenshot of the exact display that you're getting upon trying to delete a routine? 

 

Also, has anyone here tried to use a different phone in comparison to other phone that you have used on accessing the Home app?

 

Best,

Princess

RVA
Community Member

Please review the previous thread.  This issue is now resolved. Thank You.

RVA

Muddi
Community Specialist
Community Specialist

Hey RVA,

 

I do apologize for that. We're happy to know that the issue was resolved, and thanks for sharing the steps - it's a big help! It looks like we can consider this one complete, so I will lock the thread after 24 hours unless I can help out with anything else. 

 

Cheers,

Muddi