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Unable to play music suddenly on Google nest

Soumik1988
Community Member

@Hi I was able to play song using my Google nest. But since yesterday whenever I ask it to play a song by a specific artist, it recognises the command and the song, and says playing so and so by so and so. But then it says, " sorry something went wrong, please try again now". Not sure how to fix this.

8 REPLIES 8

LoriDa
Community Member

I have this problem too. I could say play anything on YouTube music and it would automatically play. Now it will say it will play it, then says there is a problem.  I can play on Pandora but not YouTube music. Any help would be appreciated. Oh yeah I can play it with blue tooth but I want to know why the other way stopped working.

Unicron
Community Member

I have the exact same problem, when trying to play YouTube Music via comand =  " sorry something went wrong, please try again now". Casting from phone it works fine. 

Hi Google! What to do?

Soumik1988
Community Member

Hi,

 I was able to fix this issue at my end. What I did was, I reformatted my google nest and reset the home account. I was able to play songs once everything was done from scratch. 

Thanks for the update I will try that again. I did it multiple times but maybe this time it will work. Anyway thanks for your help.

Dan_A
Community Specialist
Community Specialist

Hi LoriDa

 

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Thanks,

Dan

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

I'm happy to hear that your concerns are resolved. I also wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hello folks,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Regards,

Dan

Unicron
Community Member

Worked for me to, thanks 😄