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Unable to remove a Nest Mini

pbarring
Community Member

My mother who lives in the granny flat attached to our house has had a Nest mini for some time.  It is set up under her own Gmail address.  She has her own 'home' and 'household' in the Home app.

I bought myself a Nest mini today.  I set it up under my own Gmail address and created a new 'home' and 'household' different to my mother's.

Both Nests are on the same Wifi however.  When I ask my new Nest to play music, it plays on my mother's Nest also simultaneously.  Her Nest does now show up under my home or household.  However it shows up under 'other devices'.  I have tried to delete it by clicking on it and going into settings.  However, nothing comes up, only a blank page.

Any advice on solving this problem would be appreciated.  

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS