Unable to rename device

[thedriver]

I've reported it via feedback in the app already, but really need a solution.

Exactly as described above, the Device Information section (in the Google Home app) shows that it has been renamed. But in the main screen of the Home app, the device still shows as the old name and Assistant only recognises it by the old name, not the new name.

Also, in Device Information (where it shows the correct name), if you click to try and rename it again, whey you actually get to type the name,  it shows the old name AGAIN!

E.g. My speaker appears in the Home app as Study, if I rename it to Garage, it will display as Garage in the Device Information section, but still remains as Study everywhere else. 

I have also tried on an iPhone and it makes no difference. Rebooting the device makes no difference. 

Here's a video of me trying to rename a speaker called Study in the Nursery room.

https://youtu.be/t9KHvxDd-C

[thedriver]

Anyone?

[Princesss]

Hi thedriver,

Thanks for visiting the Community.

I appreciate all the details you've shared as well as the steps you tried. I also tried to check the YouTube link that you have included on the previous post, however, it is already removed or unavailable.

If you haven't tried resetting your Google speakers, let's go ahead and try that to see if it makes any difference. Before doing so, make sure that clear the cache of the Google Home app and proceed setting up.

Let me know how it goes.

Best,

Princess

[Princesss]

Hi thedriver,

Chiming in to check if you still need help with this?

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.

Best,

Princess