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Unexpected error

Kyla1
Community Member

On my google home hub it tells me “link account; open the google home app and link your account” but when I go into the app it immediately says “unexpected response from server” and there is no where to press and I’m connected on the same internet as I usually am and my hub is on. I’ve tried deleting the app and creating a new account which doesn’t work because it’s linked under my main account. How can I get my google back up and running?

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

That's really odd!  It could be stuck somewhere, I would suggest a quick factory reset to wipe out any possible conflicts . Can you let me know once you have done this?

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS