Upcoming alarm suddenly missing from Nest Hub's simple Clock screen?

[JesseT]

Hello,

I've had my Google Nest Hub for around a year now. I'm pretty sure it's a 2nd generation, although it's possible it's a 1st generation as I wasn't sure how to check.

When going to sleep, I always leave the Nest Hub on the basic Clock screen that has white numbers and a black background. This happens because I have the "Show Clock" option enabled during low light in the Google Home app's settings.

From the day I first got it up to a couple days ago, if an alarm was set to go off in the next 12 hours, the alarm's time would be displayed on this Clock screen in smaller white numbers below the current time, which is always large and centered. As of a couple days ago, upcoming alarms have inexplicably stopped displaying on this screen, and I can't find any setting on the Nest Hub itself or on the Google Home app to change this back to the way it was.

This is a really important convenience feature for me as it allows me to, in the middle of the night, glance over quickly to make sure my morning alarm is correctly set.

Steps I've tried:

• Unplugging and plugging back in the Google Nest Hub.
• Deleting all alarms and creating new ones.
• Disabling and re-enabling the "Show Clock" setting.

The System Firmware Version is 6.20211109.1.3166240.

Thank you!

[Princesss · Accepted solution]

Hi JesseT,

Thanks for reaching out.

We appreciate all details you've shared as well as the steps you tried. Since you've tried some steps, let's go ahead and perform a complete reset to your Google Nest Hub. As soon as you're done, set it up and let's see if this will fix the issue.

Let us know how it goes.

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[JesseT]

Hello, performing a factory reset fixed the issue. I'm surprised a factory reset was needed for this, but regardless the issue is fixed. Thanks.

[Princesss]

Hi JesseT,

Thanks for updating us. Glad to know that it is already working perfectly.

Since this has been resolved, we'll consider this as complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest speakers and the community would gladly lend a hand.

Cheers,

Princess