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Vizio Soundbar Wont Connect to Google Home

pikajuice
Community Member

I have a Vizio soundbar that claims google assistant support. I owned the same soundbar previously and was able to connect it with the service. I am pretty sure that their app is just garbage, but after speaking with their support team I was told I needed to contact google support. Any help/ideas?

I am unable to proceed after using the google home app and connecting with the vizio service. No devices show up when attempting to search, although I am connected to the soundbar through the app. Tried on two phones, one android, one apple. 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
I understand that set up issues with a new device can be difficult but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS