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Volume on my vizio tv

Cricket
Community Member

Why does the volume on my vizio tv go down and not return when speaking to my Google speaker?  On the home app there's no where to change the volume settings on the tv device 

7 REPLIES 7

Muddi
Community Specialist
Community Specialist

Hey Cricket,

 

Welcome to the Google Nest Community Forum.

 

Apologize for the late response.  To make it easier to talk and listen to the Google Assistant while casting content, the Assistant can automatically lower the volume of videos and music being casted to TVs. This feature is on by default, but there's a way to prevent Assistant from lowering volume.

 

Follow these steps below to know-how:

  1. Make sure that the mobile device is linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app.
  3. In Home View, tap the device card for the speaker or display to adjust the volume for.
  4. At the top-right, tap Settings > Audio.
  5. Tap the checkbox or slide the slider off to toggle Lower volume when listening.

Hope this helps.

 

Cheers,

Muddi

madmax988
Community Member

I have the same problem.  It used to work fine but now it seems to be broken.  

@Muddi The problem is the Google speaker lowest vizio TV volume but no longer raises volume after it is done.  So tv essentially just ends up stuck muted.  My tv is up to date using cast version 1.50.243780

Hopefully there will be a bug fix soon?

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if the issue is still present?  Please let me know if you are still having any trouble with the volume from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

madmax988
Community Member

Yes @Jake , the problem is still the same and the bug has not been fixed yet.  Thanks for the help

madmax988
Community Member

I hate to bump my own post, but it's been over 2 months since this bug was first reported and it still hasn't been fixed.  Is there a better way to submit a bug report? It's a bit tricky because the problem may be the google speaker or the chromecast software, or vizio's implementation of it.

Jaymoe
Community Member

Same problem 

Jake
Community Specialist
Community Specialist

Hey all,

 

I am truly sorry for the trouble and frustration that you are having with the device, and for the delayed reply. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake