WiFi connection issues!

[CarolWhitt]

Extremely frustrated with how hard the Wi-Fi changing process should be simple!! I’ve tried everything that is suggested online and every time I try to change the Wi-Fi settings in the device information it just says the settings are unavailable at the moment. I’ve tried disconnecting all speakers that deleting and reinstalling the app, changing the Wi-Fi, unplugging the router and setting it all up as if it was new device / home, but nothing will work!! It recognises the devices are there to set up but no noise comes out of it for us to connect again. This is with Nest Mini and Chromecast. No phone numbers for Google to speak to a person to troubleshoot it, and seemingly no way to live chat either. Please HELP! 

[luciaaa]

Hi, @CarolWhitt,

Thank you so much for posting in the community. I’m truly sorry the settings option to change the WiFi is unavailable. I’m happy to help you and find a solution.

I appreciate your efforts in troubleshooting. To provide the best assistance, please share the following information:

• When you select the settings option at the bottom of the screen on the Google Home app, is it displaying any options, or do you only see the error message? 
• After removing the speaker and Chromecast from the Google Home app, did you perform a factory reset on them?

If not, please refer to these articles:

• How to factory reset your Chromecast or Google TV Streamer.
• Factory reset Google Nest or Home speakers or displays.

Then try setting up the devices again. 

Additionally, to connect the devices to a new WiFi network, please refer to this article: Connect Google Nest or Home devices to a new Wi-Fi network.

Please let me know how it goes. 

Best regards, 

Ana