04-03-2022 09:17 AM
Every week or so I need to completely set up my nest audio speakers again. When I try to use them it says they aren’t connected to the internet so I check the google home app and they need to be set up again. These speakers are the only thing in my house with any issue. I have several smart speakers, game consoles and smart tv which all have no issues. Only the google nest audio speakers have an issue. I know it’s not my internet connection. Does anyone know what might be going on?
05-04-2022 03:59 PM
Having similar issues with no real resolution given yet. What brand of Wifi router are you using?
05-20-2022 12:13 PM
Hey all,
Sorry for the late reply, and for the trouble you are having with your speakers. I know this is not the most ideal situation. I have found a couple of articles that you can review. They help provide more troubleshooting steps that could help resolve the issue.
Best regards,
Jake
05-20-2022 12:25 PM
This is related, but your articles do not provide any help. Here's a better documented summary:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Netgear-Nighthawk-connectivity-issues-w...
06-23-2022 01:46 PM
Hey Marcus1,
I have replied to your other post there. Since it's been a while since we heard from the OP, I am going to lock this thread to keep content fresh.
Best regards,
Jake
06-27-2022 06:20 PM
Hey folks,
Chiming in to ensure everything is covered here. Just to add, have you tried setting up your Google Nest Audio on a different network to see if it will have the same behavior? If not, you can try to setup your device on a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Nest Audio).
Keep us posted.
Cheers,
Muddi
06-28-2022 09:01 AM
Yea, That was the first trigger that something wasn't working that should. My previous router meshed 2.4/5Ghz together and I had zero connectivity issues with it. It was an ASUS N-Router.
06-28-2022 04:55 PM
Hey Marcus1,
Thanks for the update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
06-28-2022 04:58 PM
Form completed and submitted!
06-30-2022 03:11 AM
Hey Marcus1,
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi