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Wrong phone

Drubal75
Community Member

Why did google nest call a phone I never input? I connected my iPhone, received a code text to verify. It’s the only phone I connected. Tried the “Hey Google, Find my phone.” It said it will ring my Galaxy 9. Huh?? Then my husband’s phone rang. Never asked it to connect my husband’s Galaxy 9. How do I remove something I never connected and actually connect my iPhone?

3 REPLIES 3

Jeff
Community Specialist
Community Specialist

Hey, Drubal75.

Thanks for posting to the community. Sorry for the issues you're having with the phone confusion. Let's see what we can do to sort out what's going on.

So when you tell the Assistant to find your phone, it will find the phone that is connected to the Google account that is running the Assistant. If you set your Nest device up using your husband's Google account, that's the phone it will look for. You can call other phones, but the primary phone for "find my phone" will be related to that account.

If that answers your question, let me know. If you need anything else, I'll be happy to help out as well.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Drubal75.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks