YouTube TV missing from Media menu on Hub Max

[nts3rd]

Back in December or November, YTTV disappeared from the option on the Media screen. We used it all the time because the voice prompts are so unreliable. All of the other previous streaming services are still there on that screen.

[nts3rd]

I've been a YTTV subscriber since Day 1. We watch it daily on our Hub Max but about a year ago our shortcuts/routines stopped working properly so we relied on the Media menu. Now YTTV has just disappeared from that menu. 

[Juni]

Hi folks,

Thanks for the help, @MikeClark.

@nts3rd, thanks for reaching out. This is not the experience that we wanted you to have, let me help you out. If you have personal results enabled, your Nest Display may show you cards with recommendations for content to watch, based on your viewing habits.

You can turn off and turn on personal results on the Google Home app then reboot your Nest Hub Max. Once it booted up, check if YouTube TV will show. Check the steps below on how to get into that setting.

1. On your Android phone or tablet, open the Google Home app .
2. At the bottom, tap Home Settings .
3. Under “Features,” tap Google Assistant Personal results.
4. Edit settings for the devices in your home.

Check this link for more information.
 

Hope this helps.

Regards,

Juni

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[nts3rd]

I've turned personal results off/on and done several reboots. Still not YouTube TV shortcuts. 

I also get an error if I try to access YTTV from the swipe-up menu. But the gets cut off so I'm not sure what it says. 

[Princesss]

Hi nts3rd,

Thanks for trying the steps. Could you tell us what country are you located at?

[nts3rd]

I'm in the United States. 

[Princesss]

Hi nts3rd,

Thanks for the additional info. Let's perform a complete reset to your Google Nest Hub Max and see if this would make any changes on its behavior. 

Keep us posted.

Best,

Princess

[Princesss]

Hi nts3rd,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[nts3rd]

I did a factory reset. Still no YTTV options under Media and the button on the swipe up menu still has an error. 

Oddly, YouTube TV was not an option to link a video service or for live TV?

[Muddi]

Hey nts3rd,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[Muddi]

Hi nts3rd,

I just wanted to check if you had the chance to fill out the form. Let us know by updating the thread so we can assist you further.

Cheers,

Muddi

[nts3rd]

I have completed the form.

[Muddi]

Hey nts3rd,

We got the form you've submitted, and we'll  send you an email about your concern. I'll close the thread after 24 hours, and let's continue through that channel.

Cheers,

Muddi