11-07-2021 12:56 AM
Hello. I have a Google Nest (2nd generation) device. I bought a YouTube premium for this device. It works perfectly on my phone but I keep getting ads on my home device. It hurts a bit to pay for a service that I don’t get the usual unlink account, hard reset, etc. I’m past. The Home app can view my premium account. What is the problem ? I want a solution.
11-07-2021 08:52 AM
Are you positive you are using the same Google account on the hub that your YouTube premium is on?
11-07-2021 11:56 PM
Yes.
11-12-2021 01:46 PM
Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,
Garrett DS
11-07-2021 11:42 AM
I have the same account on both and it’s still saying I don’t have premium I cancelled my free subscription and then deactivated a paid one and it’s still not working
11-07-2021 03:10 PM
That's really odd, I just upgraded to premium and everything seemed to transfer over except one hub,which I rebooted and it started working right away. Can you reboot the devices that don't show premium to see if that bumps it up?
11-11-2021 10:54 AM
Hey there,
Just wanted to jump in here to see if we still needed help on this. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
Garrett DS