cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Youtube Premium

kuszika54
Community Member


Hello. I have a Google Nest (2nd generation) device. I bought a YouTube premium for this device. It works perfectly on my phone but I keep getting ads on my home device. It hurts a bit to pay for a service that I don’t get the usual unlink account, hard reset, etc. I’m past. The Home app can view my premium account. What is the problem ? I want a solution.

6 REPLIES 6

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Are you positive you are using the same Google account on the hub that your YouTube premium is on? 

Yes.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Jallen0217
Community Member

I have the same account on both and it’s still saying I don’t have premium I cancelled my free subscription and then deactivated a paid one and it’s still not working 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

That's really odd, I just upgraded to premium and everything seemed to transfer over except one hub,which I rebooted and it started working right away.  Can you reboot the devices that don't show premium to see if that bumps it up? 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to see if we still needed help on this. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS