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Youtube isn't installed - Google Home issue

KungFu_Toaster
Community Member

Hi, 

I am using a bundle JBL Link Portable + Google Nest Hub (2nd Generation) and when asking Google Home assistant to "play some music" the response is always "Youtube isn't installed on your device". 

However Youtube Music is indeed installed on my device. And I even can manually broadcast my music from within Google Home app. 

Basically, it does not work when I ask Google Home to play music with my voice - for some reason it does not identifies my Youtube Music app.

PS all apps are up to date, recently updated

5 REPLIES 5

Thanks for the tip. 
However does this mean that it will delete all my content from YouTube? Not quite what I wanted.. 

is this really the only way? 

KungFu_Toaster
Community Member

Dear community, the problem still persists, kindly ask you to suggest a solution that will not require me to delete an account.

If this is the only way to proceed I migh as well throw Google Nest in the garbage.. 

Juni
Community Specialist
Community Specialist

Hi folks,
 

Thanks for the help, @RachelGomez123.

 

@KungFu_Toaster, thanks for posting. I’m sorry for the trouble this has caused you, let me help you out. A few things: is the email address on your Google Home app and your YouTube account the same? If not, you need to set up your Nest hub 2nd gen and your JBL Link Portable using your YouTube account email address. Check the steps below on how to check the email address in your Google Home app and how to add a new one. 

 

  1. Open Google Home app.
  2. At the top right, tap the account profile (your profile photo or initial).
  3. Verify that the Google Account shown is the one linked to the Google Home or Google Nest device. To switch accounts, tap the drop-down menu pic of downward-pointing carrotand then select another account or Add another account.

Hope this helps. 

 

Thanks,

Juni

Muddi
Community Specialist
Community Specialist

Hey KungFu_Toaster,

 

Checking in to see if the troubleshooting steps shared helped? 

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi KungFu_Toaster,

 

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi