animal of the day

[Calz]

 My nest hub answers asked what the animal of the day is, but it no longer continues the conversation. It used to, until recently, ask follow up questions, like "since you like animal sounds so much can you guess if this is a tiger or a lion" and play the sound. Or it would ask "what other animal do you want to hear about?"   We really miss that part of our animal of the day experience. How can we get it back? 

[Macncheese]

Seconding this. Our kids love this part

[Dan_A]

Hi folks,

@Calz, @Macncheese, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is it a Nest Hub or Nest Hub 2nd Gen with Sleep Sensing? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Try to replicate the issue and tell me how it goes.

Best,

Dan

[Calz]

Thank you for replying. I have a Nest Hub 2nd Gen. The issue began about 2 weeks ago. I don't remember making any changes to my Google account but I may have. 

  I tried the sequential reboot and it didn't help the issue. 

  Questions appear at the bottom of my Nest screen that I could possibly ask, like "what is tomorrows animal of the day"  I don't remember that behavior before. 

[Princesss]

Hi Calz,

Thanks for the additional info. Let's try performing a complete reset to your Google Nest Hub and set it up again. Let's see if resetting the device changes its behavior.

Keep me posted.

Best,

Princess

[Calz]

I just did a complete reset. It still does not ask any additional questions or give more information after giving us the information about the animal of the day. After it's done there are 3 dots in a white bubble that appear in the upper left hand corner. There are questions in transparent bubbles at the bottom of the screen that I guess are suggestions that we could ask? This is so disappointing. 

  Are there any settings I need to check? 

[Princesss]

Hi Calz, 

Thanks for the additional info. I'd be glad to check that. Could you please provide a photo of the exact display you're getting?

Best,

Princess

[Calz]

I would love to include a photo but I get a red ribbon that says "You do not have permission to upload an image".  I tried to reply through my regular Gmail and it got kicked back as undeliverable. 

 The screen on the Hub acts like it wants me to use the touch screen. 

[Princesss]

Hi Calz,

Apologies for the late response. Is there a way you can attach a photo or screenshot of what you are getting so we can check further what's causing this to happen?

Looking forward to your response.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Calz]

I saw you responses. They were both the same. They were not helpful. I tried to attach a picture but kept getting an error message.  Our problem persists. I think Google just ruined a nice feature. 

[Princesss]

Hi Calz,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hello Calz,

I just want to follow up-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hello there,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Harryjenk]

I am also having this issue so if there is a fix I would love to also find out. 

[Juni]

Hi Harryjenk,

Thanks for reaching out. Have you tried the steps provided in this thread? Give it a go and let us know the result by updating this thread.

I look forward to your response.

Regards,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Calz]

No one has been able to tell me if this feature is no longer part of animal of the day. It looks like it's not. Is there a setting that needs changed? How about just a straight answer? 

[Muddi]

Hey Calz,

I can confirm that the feature is still supported. I tried it on our devices and it is still working as expected. Could you tell us the current firmware version of your device? What country are you located in? Also, does the same thing happened when you use the Google Assistant app on your phone?

Cheers,

Muddi

[Calz]

Hi,  The feature "animal of the day" still works. It just doesn't behave like it used to. It used to ask questions after giving the animal of the day information. It was fun for us to interact with. It would quiz us on different animal sounds or ask if we wanted to hear another particular animal sound. It is very boring now. 

  I have firmware version 11.20230306.3.112014     I am in the United States.  Yes, the same thing happens (or doesn't happen) on my phone using Google Assistant.

[Muddi]

Hello Calz,

Understood! Let's proceed with submitting feedback so that the team can further investigate the issue. Please provide feedback once you encounter the problem. Additionally, please ensure that crash reports are enabled on your device. Learn more about how to send feedback on our Help Center, or follow the steps below to know-how:

1. Make sure your mobile device or tablet is connected to the same WiFi or linked to the same account as your speaker.
2. Open the Google Home app.
3. Touch and hold your device's tile.
4. Tap Settings > Recognition & sharing.
5. Turn on Send [device model] device usage and crash reports to Google. (Example: Send Google Home device usage and crash reports to Google.)
6. Replicate the issue, then send feedback by saying, "Hey Google, send feedback."

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[Calz]

Well I appreciate the responses but none of them answered my initial question. I can not get any kind of answer to my question about the animal of the day not continuing the conversation like it used to. Is it a setting? Has Google just changed the way this feature responds? Even a simple "we don't know why it changed" would be an acceptable answer. Just an acknowledgement that the issue exists.  Thanks. 

[Muddi]

Hey Calz,

Sorry for the confusion. There's no option to turn on/off suggestions to continue the conversation about the animal of the day. Let's keep on sending feedback and see if there will be any changes in the coming updates.

Cheers,

Muddi

[Muddi]

Hi there,

How was your device? Let us know if you still need help with your device, and the Community will be happy to lend a hand.

Cheers,

Muddi