connectivity issues

[kmcpf]

Hello

I am new to the community I have a mini nest speaker that will not stay connected to wifi, I have set up the speaker at two different locations using fibre but  it will not stay connected for more then a few days at most.

The speaker is connected no more then 2m away from the router without any walls, at one location there is a second mini nest speaker that works ok, I have tried a factory reset several times makes no difference over night it loses connection.

Any help would be appreciated.

Regards kmcpf

[chaconmorales · Accepted solution]

Hi @kmcpf,

Thank you for posting here in the community. I apologize for the inconvenience that you are experiencing with your Google Home Mini or Nest Mini. Here are some troubleshooting steps you can try to get your Nest device to stay connected to Wi-Fi:

Basic steps:

1. Power Source: Double-check that your Nest Mini is plugged into a working power outlet and that the connection is secure.
2. Wi-Fi Router Reboot: Sometimes a simple reboot of your Wi-Fi router can resolve temporary network issues that might be causing the Nest Mini to disconnect. Unplug your router for about a minute, then plug it back in and wait for it to fully boot up.

Nest Mini and App:

1. Restart Nest Mini: Locate the reset button on the bottom of the Nest Mini and press it for a few seconds. This will reboot the device and hopefully re-establish a Wi-Fi connection.
2. Google Home App: Ensure you're using the latest version of the Google Home app on your phone or tablet. Updates often contain bug fixes and improvements related to device connectivity.
3. Forget Device & Re-link: Open the Google Home app and try forgetting the Nest Mini as a connected device. Then, go through the setup process again to re-link it to your Wi-Fi network.

Network and Placement:

1. Wi-Fi Signal Strength and Wi-Fi Network Interference: As you have already mentioned, your Nest Mini is within range of your Wi-Fi router and has a strong signal. Keep in mind that electronic devices, and other Wi-Fi networks can sometimes interfere with signal strength. 
2. 2.4 GHz Network: It is generally recommended to connect your Nest devices to a 2.4 GHz network for better stability. Check your router settings and make sure the Nest Mini is connected to the 2.4 GHz band (if available).

Please check the following articles to Connect your Google Nest speaker or display to Wi-Fi or if Your speaker or display is not connecting to Wi-Fi. 

Let me know how it goes.

Regards,

Mario

[chaconmorales · Accepted solution]

Hi @kmcpf,

Thank you for posting here in the community. I apologize for the inconvenience that you are experiencing with your Google Home Mini or Nest Mini. Here are some troubleshooting steps you can try to get your Nest device to stay connected to Wi-Fi:

Basic steps:

1. Power Source: Double-check that your Nest Mini is plugged into a working power outlet and that the connection is secure.
2. Wi-Fi Router Reboot: Sometimes a simple reboot of your Wi-Fi router can resolve temporary network issues that might be causing the Nest Mini to disconnect. Unplug your router for about a minute, then plug it back in and wait for it to fully boot up.

Nest Mini and App:

1. Restart Nest Mini: Locate the reset button on the bottom of the Nest Mini and press it for a few seconds. This will reboot the device and hopefully re-establish a Wi-Fi connection.
2. Google Home App: Ensure you're using the latest version of the Google Home app on your phone or tablet. Updates often contain bug fixes and improvements related to device connectivity.
3. Forget Device & Re-link: Open the Google Home app and try forgetting the Nest Mini as a connected device. Then, go through the setup process again to re-link it to your Wi-Fi network.

Network and Placement:

1. Wi-Fi Signal Strength and Wi-Fi Network Interference: As you have already mentioned, your Nest Mini is within range of your Wi-Fi router and has a strong signal. Keep in mind that electronic devices, and other Wi-Fi networks can sometimes interfere with signal strength. 
2. 2.4 GHz Network: It is generally recommended to connect your Nest devices to a 2.4 GHz network for better stability. Check your router settings and make sure the Nest Mini is connected to the 2.4 GHz band (if available).

Please check the following articles to Connect your Google Nest speaker or display to Wi-Fi or if Your speaker or display is not connecting to Wi-Fi. 

Let me know how it goes.

Regards,

Mario

[kmcpf]

Hello Mario thank you for your response sorry for the delay I have to wait a day to see if a change works, I have tried all of your suggestions but no success I am currently in France and have set up the speaker doing a complete reset and the same lose of internet happened overnight I now think I have a faulty speaker as nothing seems to work it was a present given to my wife and so I have no idea where it was bought from.

Thank you for your response

kmcpf

[chaconmorales]

Hi kmcpf,

I understand your frustration with the speaker not staying connected to Wifi even after troubleshooting. I apologize for the inconvenience you're experiencing. As the last resort I understand that you have already reset your Nest Mini to factory settings.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Mario

[chaconmorales · Accepted solution]

Hi kmcpf,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Regards,

Mario

[kmcpf]

Hello Mario

I thought I had already sent the contact us form but there might have been a problem so I have sent it again

Regards kmcpf

[chaconmorales]

Hi kmcpf,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Mario