google nest home hub when reconnecting to a new wifi, and recognizes the new wifi, doesn't connect

[LackB13]

Hi. I have a google nest home hub (5 years old) and was working 2 days ago. Installed a new google wifi. ALL other items connected (cameras, TV's, ring etc. My google home hub recognizes my wifi, set up code is on the phone and hub, but an error on my phone says "could not communicate with your nest hub" Rebooted the router, hub, phone etc. Nothing works..

Please help!

Brian..

[Princesss]

Hi LackB13,

Thanks for reaching out.

Sorry to hear about your experience on connecting your Google Nest Hub to your new WiFi. You can do the following steps to make sure we can set it up on your new network.

If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1.  Open the Google Home app .
2. Tap your device.
3. At the top right corner, tap Settings   Device information.
4. Next to "Wi-Fi," tap Forget. You’ll be taken back to the Home app home screen.
5. Follow the setup steps to set up your device on the new Wi-Fi network.

If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.

Let me know how it goes.

Best,

Princess

[Jake]

Hey LackB13,

I wanted to check in and see if you managed to see Princess_S post? Please let me know if you are still having issues with your device not connecting to the internet. I would be happy to assist, and ensure your device is working as intended.

Best regards,
Jake

[Jake]

Hey LackB13,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey LackB13,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake